ISO 17021 Certification

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Conformity assessment: Requirements for bodies giving review and certification of the board frameworks.


ISO/IEC 17021 is a standard that was made for surveying certification bodies to guarantee that they are capable and that they adjust to a wide range of the board frameworks. These associations are generally called Certification Bodies (CBs). Another rendition of ISO/IEC 17021 was distributed in 2015. The standard helps guarantee that CBs are impartial and that the results of their audit are reliable.


The first ISO/IEC 17021 was distributed in 2006. As per this first publication, accredited IAF MLA the management system certification bodies were given two years from the principal date of production to comply with the norm. In 2011, there was a correction that was centered around competence, and all CB were given two years to conform to the new standard.


ISO/IEC 17021 can be utilized as a standard report for accreditation, peer appraisal or other review forms.

Certification of an administration framework gives free exhibition that the administration

arrangement of the association:

  • Conforms to determined prerequisites.
  • Capable of reliably accomplishing its expressed arrangement and destinations.
  • Effectively executed.
  • Provides incentive to the association, its clients and invested individuals.

The general point of certification is to offer certainty to all gatherings that an administration framework satisfies indicated prerequisites. The estimation of certification is the level of open certainty and trust that is set up by an unbiased and equipped appraisal by an outsider. Gatherings that have an enthusiasm for accreditation incorporate, however are not restricted to:

  • The customers of the certification bodies.
  • The clients of the associations whose administration frameworks are guaranteed.
  • Governmental specialists.
  • Non-legislative associations.
  • Consumers and different individuals from the general population.


It is applicable to the Bodies providing audit and certification of all types of management systems such as environmental management systems, quality management, etc. Some features of these bodies are:

  • Bodies rely on ISO/IEC 17021 do not need to offer all types of management system certification.
  • Certification of the executives frameworks is an outsider conformity assessment action and playing out this action are along these lines outsider conformity assessment bodies additionally named as “certification bodies”.
  • A certification body can be non-legislative or administrative, with or without administrative position.


Principle includes:

  1. Impartiality

Being fair-minded is important for a certification body to convey certification that gives certainty to the customer. It is significant that all inward and outside staff know about the requirement for unbiasedness. It is fundamental that a certification body’s choices be founded on target proof of congruity (or individuality) acquired by the certification body, and that its choices are not impacted by different interests or by different gatherings. Dangers to unbiasedness incorporates the accompanying:

Personal circumstance: dangers that emerge from an individual or body acting to their greatest advantage. A worry identified with certification, as a danger to unprejudiced nature, is monetary personal circumstance.

Self-audit: dangers that emerge from an individual or body evaluating the work done without anyone else.

Recognition (or trust): dangers that emerge from an individual or body being excessively acquainted with or trusting of someone else as opposed to looking for review proof.

Intimidation: dangers that emerge from an individual or body having an impression of being pressured transparently or cryptically, for example, a risk to be supplanted or answered to a boss.

  1. Competence

Capability of the faculty of the certification body in all capacities engaged with certification exercises is important to convey certification that gives certainty. The skill additionally should be upheld by the administration arrangement of the certification body. It is a key issue for the administration of the certification body to have an actualized procedure for the foundation of skill models for the faculty engaged with the review and other certification exercises and to perform assessment against the rules.

  1. Responsibility

The confirmed customer, and not the certification body, has the obligation regarding reliably accomplishing the expected consequences of usage of the administration framework standard and similarity with the prerequisites for certification. The certification body has the obligation to survey adequate target proof whereupon to base a certification choice. In light of review determinations, it settles on a choice to give certification if there is adequate proof of conformity, or not to give certification if there isn’t adequate proof of conformity.

  1. Openness

A certification body needs to give community to proper non-private opportune data about its review procedure and certification process, and about the certification status which incorporate the conceding, keeping up of certificate, extending or lessening the extent of certification, reestablishing, suspending or reestablishing, or pulling back of certification of any association, so as to pick up trust in the honesty and validity of certificate.

  1. Confidentiality

To pick up the entrance to data that is required for the certification body to survey adjustment to prerequisites for certification enough, it is basic that a certification body doesn’t reveal any secret data to anyone.

  1. Responsiveness to complaints

Parties that rely on certification expect to have complaints investigated and, if these are found to be valid, should have confidence that these complaints will be appropriately addressed and that a sensible exertion will be made by the accreditation body to determine them. Compelling responsiveness to objections is a significant method for insurance for the confirmation body, its customers and different clients of affirmation against mistakes, exclusions or preposterous conduct.

Gatherings that depend on certification hope to have protests examined and, if these are seen as legitimate, ought to have certainty that these objections will be properly tended to and that a sensible exertion will be made by the certification body to determine them. Powerful responsiveness to objections is a significant method for insurance for the certification body, its customers and different clients of certification against blunders, oversights or irrational conduct.

  1. Risk based approach

Certification bodies need to consider the dangers related with giving skillful, steady and fair Certification. Dangers include:

  • Objectives of the audit.
  • Sampling used in the audit process.
  • Real and perceived impartiality.
  • Legal, regulatory and liability issues.
  • The customer association being reviewed and its working condition.
  • Impact of the review on the customer and its exercises.
  • Health and security of the review groups.
  • Perception of invested individuals.
  • Misleading explanations by the confirmed customer.
  • Use of imprints.


ISO/IEC 17021-3 was set up by the ISO Technical Committee ISO/TC 176/SC 3 – Quality Management frameworks – Supporting advancements, and the ISO Committee on congruity evaluation (CASCO). It was circled for casting a ballot to the national assortments of both ISO and IEC, and was endorsed by the two associations.

  • This release of ISO/IEC 17021-3 drops and replaces ISO/IEC/TS 17021-3:2013, which has been in fact amended.
  • The accompanying significant changes have been made contrasted and ISO/IEC/TS 17021-3:2013:
  • The new prerequisites of ISO 9001:2015 which required extra ability to review them have been included. Expansion of quality management fundamental concepts, principles and their application;
  • Inclusion of the knowledge of the role of leadership of an organization in relation to its QMS
  • Inclusion of knowledge of application of risk based thinking including the determination of risks and opportunities
  • Inclusion of competence criteria for the auditor to understand the context of the organization
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