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ISO 9001 Certification

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ISO 9001 Certification – build a brand value for your business with the world’s most recognised quality management system

  • ISO 9001 certification ensures effective processes that would deliver quality product and services consistently in order to consistently meet the expectations of customers and other stakeholders.
  • ISO 9001:2015 works on a simple phenomenon of (PDCA) Plan, Do, Check and Act, where certificate bodies plans for stakeholder of one’s company that how are they getting affected, all the checks are performed, checks of their physical building/factory, leakages, fire safety, proper working machines etc. and finally acting on it.
  • SIS Certifications a trusted worthy provider of various ISO certification services help you increase efficiency, productivity, profit, competitions, with better quality products and services plus more reliable ISO 9001:2015 Quality management system. SIS has issued over 12,000 ISO 9001 certifications to clients that have achieved management excellence.

ISO 9001 Principles:

  1. Customer focus – aiming to improve for betterment of the interested parties and customer, this will help one sustain customer, increase customer base, makes sure to communicate their needs and expectation by monitoring throughout the organization 
  2. Leadership – to achieve quality objectives leaders need to establish unity of purpose which is by aligning its strategy, policies, procedure and resource this will lead into better coordination of organization’s processes one need to establish culture of trust and integrity, provide people with required resource, training, authority to act with accountability
  3. Engagement of people – for efficiency involve people of all levels, this can be done by communicating with the employees their need in the organization, sharing knowledge, and experience, recognizing people’s contribution, learning and improvement.
  4. Process approach – when activities are understood and then executed then the efficiency of the delivered output will increase, by understanding organizations capabilities and determined resource constraints prior to action.
  5. Improvement- improvement is important for an organization to maintain current level of performance and to even keep on developing, this can be done by giving proper training and letting them understand that how does a work happens with that track, review and audit planning, implementation, recognize and acknowledgement, which will result into anticipation of internal and external risks and opportunity, improved process performance. 
  6. Evidence based decision making – learn from mistakes, it is simply that decisions should be driven from evaluation of data, this will help one take better efficient solutions adding more, intuitions should never be neglected.
  7. Relationship management – manage relations with relevant interested parties such as providers, one can achieve by keeping a well-managed supply chain that provides a table flow of products and services, determining interested party’s relationship that need to managed,

PDCA Cycle

  • Plan – to think that what do we need to achieve in our organization
  • Do – to execute a planned action which will help us achieve the required objective
  • Check – monitor against the standards) (policies, objectives, requirements)

  • Action – finally implementing what has been rechecked.

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    Boosting the image of your organization – ISO 9001 certification by a credible certification body enhances your reputation in the eyes of customers, clients, and other stakeholders regarding your capabilities to deliver quality products and services.

    Meet customer’s expectations – ISO 9001 aims at meeting the requirements as well as expectations of customers in terms of quality. This helps in enhancing your customer base as well as retaining your old customers.

    Integration of processes – the High-Level Structure of ISO 9001 enables the integration of various management systems within the organization. This helps in recognizing the area of improvement as well as resource conservation within your organization.

    Evidence-based decision making – The key to an effective QMS lies in evidence-based decision-making that can take into consideration the identified risks and ensure appropriate action for an efficient QMS.

    Continual improvement – the culture of continual improvement in your organization enables your staff in improving the processes that they are directly responsible for. This helps in saving a good amount of time, costs, and other resources.

    Involvement of the workforce – Who the framework of ISO 9001 ensures the engagement of the entire workforce for the betterment of the processes that keeps them motivated, which ultimately benefits your business.

    The structure of ISO 9001 consists of 10 sections, out of which the first three are introductory in nature, whereas the last seven specifies the requirements of QMS, against which ISO 9001 certification performed.

    Clause 4: Context of the organization – This section deals with understanding the uniqueness of your organization and customizing ISO 9001 in order to implement a QMS that is most suitable for you.

    Clause 5: Leadership – It underlines the importance of top management in implementation of QMS by proper risk assessment, planning actions, and assigning roles and responsibilities to the relevant staff.

    Clause 6: Planning – through analysis of the risks and opportunities, the top management is expected to design a plan that enlists the quality objectives for your organization.

    Clause 7: Support – It points out all the resources, such as human resources, infrastructure, and others that are required for an effective QMS. This section also deals with the requirements around competence, awareness, communication, and controlling documented information.

    Clause 8: Operation – this section deals with the execution part of the planning for QMS. It includes product requirements review, keeping a check on external providers, reviewing the product before release, and so on.

    Clause 9: Performance evaluation – This section deals with the ways by which you can ensure an effective functioning of your QMS. It involves regular management reviews, monitoring and measurement techniques, etc.

    Clause 10: Improvement – this section ensures that your QMS is upgraded and able to meet the current market requirements. It involves regular reviews to identify gaps and performing corrective actions to close those gaps for continual improvement

    Gap Analysis

    • Understand the prerequisites of ISO standards by analyzing each clause thoroughly.
    • Analyze your system for any shortcomings.
    • You may take help from any ISO consultant to get you through this stage.

    Implementation

    • Prepare the required documents, records, and policies
    • Create awareness among your workforce about the management system and its goals.
    • Assign responsibilities for effective implementation and maintain effective communication.

    Certification

    • Perform internal audit and management review to understand gaps and practical realities.
    • Perform corrective actions to ensure the conformities.
    • Invite auditors from the certification body for audit and certification.
    • Stage One (documentation review) – At this stage, the auditors from the certification body verifies that your documentation meets the requirements of ISO 9001.
    • Stage Two (main audit) – In this stage, the realities of your processes are matched with your statements in the documentation for their compliance to the requirements of ISO 9001 standard.

    Make Sure

    Quality manual procedures need to be preferably performed by the company, noncompliance of procedure can result in losing the certificate (quality manual is different form system procedure can be given to customer on demand)

    Work instruction manual includes step by step carrying out of procedures, forms, quality records, specification, master lists, need to be properly maintained and if not it may become a major problem in ISO 9001 implementation

    Quality management principles is a comprehensive and fundamental rule/belief, of leading grand operations of an organization, aimed at consciously improving performance over the long term by focusing on customer while addressing the needs of all other stakeholders

    How can I get an ISO 9001 certificate?

    Achieving ISO 9001 Certification is not a big deal in today’s upgraded systems. The basic steps to become ISO 9001 Certified are listed below:

    • Firstly, you need to prepare all the relevant information about your company in a systematized way (It is always best and safe to hire a legal consultant.)
    • Secondly, you need to document all the relevant information about your business.
    • Thirdly, you have to implement all the documented information in your organization.
    • Fourthly, get ready for the internal audits which are performed first during the certification process and then periodically after.
    • Lastly, if the certifying body approves your management system then you will be awarded the required ISO standard.

    How much does it cost for ISO 9001 certification?

    The cost of ISO 9001 certification varies from one organization to another. Basically, when you approach an internationally accredited certifying body for ISO Certification and they approve your management systems and all your processes, they will then quote an amount for the certificate. Moreover, the cost for achieving ISO certification depends mostly on your organization, such as the no. of employees in your organization, No. of branches your organization has, and many more.

    How long is an ISO 9001 certificate valid for?

    Basically, an ISO Certificate is valid for three years. And during this time period of three years, a surveillance audit is conducted on an annual basis to ensure that ISO quality standards are being maintained by the organization.

    How do I maintain ISO 9001 certification?

    Just because you received an ISO 9001 certification, your task is not complete. For proper functioning of the management system, you need to maintain the ISO 9001 certification. For that, your company has to continually undergo an annual surveillance audit for the period of three years. After completion of the validity period, you need to get recertified.

    Is ISO 9001 certification right for me? / Why become ISO 9001 certified?

    Having an ISO 9001 certification is important for any organization because it helps you to lower your cost amount, maximize your profits ability in the organization. The benefit of a quality management system also helps you to earn new customers and retain those customers for a long period.

    How can I apply for ISO 9001:2015 for my company for quality?

    • First of all, you need to choose an internationally accredited certification body meeting all the requirements of ISO Accreditation such as SIS CERTIFICATIONS.
    • Then an application shall be created, where all the rights and obligations will be included and will be confidential between both the applicants and the registrar.
    • After that, the ISO auditor will review the relevant documentation related to various procedures followed in your organization.
    • The auditors will identify gaps, and if there are any gaps you have to prepare an action plan in order to remove these gaps.
    • Then, there will be initial certification audits which will be followed by:
      • Stage I – where the auditors will check the changes made in your organization according to requirements.
      • Stage II – where the auditor will do their final audit for the certification.
    • As the auditors will approve all your processes then they will make a report and send it to the registrar. They will then grant you the ISO 9001:2015 certification.

    What is the aim of ISO 9001 Certification?

    ISO 9001 Certification is a globally recognized standard for Quality Management Systems (QMS) which basically aims to cut costs and optimize all the processes operating in your organization and helps your organization to meet all the requirements of the customers and other stakeholders.

    What is the latest version of ISO 9001 Certification?

    The latest version of ISO 9001 Certification is ISO 9001:2015 Certification, published in the month of September 2015. It basically aims to meet and enhance customers’ and other stakeholders’ satisfaction through effective application of the processes and also any organization regardless of its type, size, or products and services it provides, can apply for it.
    ISO 9001 Benefits

    Boosting the image of your organization – ISO 9001 certification by a credible certification body enhances your reputation in the eyes of customers, clients, and other stakeholders regarding your capabilities to deliver quality products and services.

    Meet customer’s expectations – ISO 9001 aims at meeting the requirements as well as expectations of customers in terms of quality. This helps in enhancing your customer base as well as retaining your old customers.

    Integration of processes – the High-Level Structure of ISO 9001 enables the integration of various management systems within the organization. This helps in recognizing the area of improvement as well as resource conservation within your organization.

    Evidence-based decision making – The key to an effective QMS lies in evidence-based decision-making that can take into consideration the identified risks and ensure appropriate action for an efficient QMS.

    Continual improvement – the culture of continual improvement in your organization enables your staff in improving the processes that they are directly responsible for. This helps in saving a good amount of time, costs, and other resources.

    Involvement of the workforce – Who the framework of ISO 9001 ensures the engagement of the entire workforce for the betterment of the processes that keeps them motivated, which ultimately benefits your business.

    ISO 9001 Requirements

    The structure of ISO 9001 consists of 10 sections, out of which the first three are introductory in nature, whereas the last seven specifies the requirements of QMS, against which ISO 9001 certification performed.

    Clause 4: Context of the organization – This section deals with understanding the uniqueness of your organization and customizing ISO 9001 in order to implement a QMS that is most suitable for you.

    Clause 5: Leadership – It underlines the importance of top management in implementation of QMS by proper risk assessment, planning actions, and assigning roles and responsibilities to the relevant staff.

    Clause 6: Planning – through analysis of the risks and opportunities, the top management is expected to design a plan that enlists the quality objectives for your organization.

    Clause 7: Support – It points out all the resources, such as human resources, infrastructure, and others that are required for an effective QMS. This section also deals with the requirements around competence, awareness, communication, and controlling documented information.

    Clause 8: Operation – this section deals with the execution part of the planning for QMS. It includes product requirements review, keeping a check on external providers, reviewing the product before release, and so on.

    Clause 9: Performance evaluation – This section deals with the ways by which you can ensure an effective functioning of your QMS. It involves regular management reviews, monitoring and measurement techniques, etc.

    Clause 10: Improvement – this section ensures that your QMS is upgraded and able to meet the current market requirements. It involves regular reviews to identify gaps and performing corrective actions to close those gaps for continual improvement

    ISO 9001 Process

    Gap Analysis

    • Understand the prerequisites of ISO standards by analyzing each clause thoroughly.
    • Analyze your system for any shortcomings.
    • You may take help from any ISO consultant to get you through this stage.

    Implementation

    • Prepare the required documents, records, and policies
    • Create awareness among your workforce about the management system and its goals.
    • Assign responsibilities for effective implementation and maintain effective communication.

    Certification

    • Perform internal audit and management review to understand gaps and practical realities.
    • Perform corrective actions to ensure the conformities.
    • Invite auditors from the certification body for audit and certification.
    • Stage One (documentation review) – At this stage, the auditors from the certification body verifies that your documentation meets the requirements of ISO 9001.
    • Stage Two (main audit) – In this stage, the realities of your processes are matched with your statements in the documentation for their compliance to the requirements of ISO 9001 standard.

    Make Sure

    Quality manual procedures need to be preferably performed by the company, noncompliance of procedure can result in losing the certificate (quality manual is different form system procedure can be given to customer on demand)

    Work instruction manual includes step by step carrying out of procedures, forms, quality records, specification, master lists, need to be properly maintained and if not it may become a major problem in ISO 9001 implementation

    Quality management principles is a comprehensive and fundamental rule/belief, of leading grand operations of an organization, aimed at consciously improving performance over the long term by focusing on customer while addressing the needs of all other stakeholders

    ISO 9001 FAQs

    How can I get an ISO 9001 certificate?

    Achieving ISO 9001 Certification is not a big deal in today’s upgraded systems. The basic steps to become ISO 9001 Certified are listed below:

    • Firstly, you need to prepare all the relevant information about your company in a systematized way (It is always best and safe to hire a legal consultant.)
    • Secondly, you need to document all the relevant information about your business.
    • Thirdly, you have to implement all the documented information in your organization.
    • Fourthly, get ready for the internal audits which are performed first during the certification process and then periodically after.
    • Lastly, if the certifying body approves your management system then you will be awarded the required ISO standard.

    How much does it cost for ISO 9001 certification?

    The cost of ISO 9001 certification varies from one organization to another. Basically, when you approach an internationally accredited certifying body for ISO Certification and they approve your management systems and all your processes, they will then quote an amount for the certificate. Moreover, the cost for achieving ISO certification depends mostly on your organization, such as the no. of employees in your organization, No. of branches your organization has, and many more.

    How long is an ISO 9001 certificate valid for?

    Basically, an ISO Certificate is valid for three years. And during this time period of three years, a surveillance audit is conducted on an annual basis to ensure that ISO quality standards are being maintained by the organization.

    How do I maintain ISO 9001 certification?

    Just because you received an ISO 9001 certification, your task is not complete. For proper functioning of the management system, you need to maintain the ISO 9001 certification. For that, your company has to continually undergo an annual surveillance audit for the period of three years. After completion of the validity period, you need to get recertified.

    Is ISO 9001 certification right for me? / Why become ISO 9001 certified?

    Having an ISO 9001 certification is important for any organization because it helps you to lower your cost amount, maximize your profits ability in the organization. The benefit of a quality management system also helps you to earn new customers and retain those customers for a long period.

    How can I apply for ISO 9001:2015 for my company for quality?

    • First of all, you need to choose an internationally accredited certification body meeting all the requirements of ISO Accreditation such as SIS CERTIFICATIONS.
    • Then an application shall be created, where all the rights and obligations will be included and will be confidential between both the applicants and the registrar.
    • After that, the ISO auditor will review the relevant documentation related to various procedures followed in your organization.
    • The auditors will identify gaps, and if there are any gaps you have to prepare an action plan in order to remove these gaps.
    • Then, there will be initial certification audits which will be followed by:
      • Stage I – where the auditors will check the changes made in your organization according to requirements.
      • Stage II – where the auditor will do their final audit for the certification.
    • As the auditors will approve all your processes then they will make a report and send it to the registrar. They will then grant you the ISO 9001:2015 certification.

    What is the aim of ISO 9001 Certification?

    ISO 9001 Certification is a globally recognized standard for Quality Management Systems (QMS) which basically aims to cut costs and optimize all the processes operating in your organization and helps your organization to meet all the requirements of the customers and other stakeholders.

    What is the latest version of ISO 9001 Certification?

    The latest version of ISO 9001 Certification is ISO 9001:2015 Certification, published in the month of September 2015. It basically aims to meet and enhance customers’ and other stakeholders’ satisfaction through effective application of the processes and also any organization regardless of its type, size, or products and services it provides, can apply for it.

    Is ISO 9001 mandatory or a legal requirement?

    Since ISO 9001 certification is a proof of your commitment for the quality of your products or services, it becomes a priority for your clients to do business with you. Also, you may find those suppliers trustworthy who are certified with ISO 9001. Thus, ISO 9001 certification is not a mandatory requirement, but it sure is a preferable one. In addition to that, ISO 9001 is also not a legal requirement. In fact, there are many standards, based on ISO 9001, for the implementation of Quality Management System.
    Organizations of any size or sector of operation can apply for ISO 9001 certification. The cost of obtaining this certificate varies from organizations to organizations, based upon the strength of their workforce, complexity of their processes, and many other factors. Implementing a QMS on the basis of ISO 9001 may seem as a difficult task, but with proper guidance, it becomes easier, in addition to that, ISO 9001 certification might seem challenging to many, but with an experienced certification body, like SIS Certifications, the process of certification can be made hassle-free.

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