Recently the Hotel and Restaurant Association of Western India (HRAWI), a regional affiliate association of the Federation of Hotel and Restaurant Associations of India (FHRAI) achieved dual ISO certifications- ISO 9001:2015 and ISO 27001:2013. It is the first association in the hospitality sector to receive these certifications.
SO, WHAT DOES THESE DUAL CERTIFICATIONS MEAN TO THE ASSOCIATION?
The membership base of this 71-year-old association is spread across western India covering the states of Maharashtra, Gujrat, Madhya Pradesh, Chhattisgarh, Goa, and the Union Territories of Daman, Diu, and Silvassa. With ISO 9001 and ISO 27001 certifications, the association has a proof of credibility in terms of data management, business continuity processes, back-up plan, risk management, security of data and communication channels, incident management, monitoring, and compliance. With this certification, the association has raised the bar for their members for their own benefit.
WHAT IS ISO 9001 AND ISO 27001 CERTIFICATION?
The International Organization for Standardization publishes a set of standards that helps the organizations in maintaining the quality and safety of products, efficiency of processes, and wellbeing of the organizational as well as natural environment.
ISO 9001 standard aims at helping the organizations to implement Quality Management System (QMS) that would ensure the quality of products and services. With ISO 9001 certification of the association, all the hotel and restaurant businesses of the member states will be required to apply certain quality controls that would help them to meet the requirements of the market as well as customer’s satisfaction.
Similarly, ISO 27001 standard aims at implementing the Information Security Management System (ISMS) in an organization. This helps in making the data infrastructure robust so that the event of any breach or loss of data can be prevented. By complying to the requirements of ISO 27001 certification, the hotels and restaurants can assure their guests, clients, and customers that their data that has been shared with the hotels or restaurants are in safe custody, devoid of any misuse.
Both ISO 9001 and ISO 27001 certificates help in gaining the trust and confidence of not just the customers, but also the clients, shareholders as well as all the associated parties.
WHAT OTHER ISO CERTIFICATES ARE APPLICABLE FOR HOSPITALITY BUSINESS?
There are several other ISO certifications that may be applied for hospitality businesses. These include-
ISO 14001 standard helps hotels in implementing Environmental Management System (EMS) which keeps check on all their activities that adversely affect the environment. This gives a great boost to the reputation of the hotels for being responsible towards the environment. In addition to that, it makes the hotels compliant to all the environment-related regulations of the country that are getting stricter day-by-day.
This standard is one of the most important ISO standards for hospitality businesses as it establishes the Food Safety Management System (FSMS). With ISO 22000 certificate, the hotels and restaurants assure their customers that the food served to them is safe to consume.
ISO 45001 certificate is a validation of the effectiveness of Occupational Health and Safety Management System (OHSMS) in an organization. It ensures that the health and safety of staff as well as guests have been taken care of. In addition to that, it prevents any infrastructural vulnerabilities that may cause harm.
ISO 50001 standard helps in establishing and implementing the energy management systems (EnMS) within the organization so that they are able to reduce their carbon footprint. It requires the organizations to optimally utilize their resources and reduce wastage.
The benefits of achieving ISO certificates are huge. If you ever make up your mind for the ISO certification, get in touch with ISO Certifications. With more than 25000 clients from more than 55 countries, we are one of the reputed names in Management System Certification service providers.